Repair request

Company / Site (optional)

Contact name *

Email *

Phone (optional)

Brand *

Brand (other) *

Model / SKU *

Serial number (optional)

Quantity *

Fault type *

Fault description *

Error codes (optional)

Firmware / software version (optional)

Options that affect scope (optional)

Data recovery required Overhaul / preventive refurbishment Specific components / board references Option cards / modules installed

Specific components / board refs (optional)

Option cards / modules (optional)

Other notes (optional)

Country *

Pickup / shipping company name (optional)

Urgency *

Standard Expedite

We will confirm feasibility after initial review.

Is the machine currently down? (optional)

Yes No

Also quote a replacement / exchange unit (if available)? (optional)

Yes, include alternatives No, repair only

Attachments (optional)

Label photo, PCB photo, display photo, wiring diagram, diagnostic screenshots.

Case ID:

We have received your repair request and created an internal case for traceability.

Next steps:

Please mention the Case ID on the unit and on the shipping label. We reply during business hours.

Repair Request